Frequently asked questions
On this page, you will find all the information you need to make your shopping experience as smooth as possible. Whether you have a question about payment, shipping, exchanges or returns, you've come to the right place. We have collected the most frequently asked questions for you in our FAQ and provide an overview of our payment methods and delivery options. Want to exchange or return something? Then take a look at our Exchange & Return policy. Is your question not here? Then feel free to contact us via our contact page, and we will be happy to help you!
Order and payment
- Can I change or cancel my order after I have ordered?
Yes, you can, but only if your order has not yet been shipped. To do so, please send an e-mail as soon as possible to info@beautykorea.nl.
- Which payment methods do you accept?
choose from the following options:
iDEAL - For customers in the Netherlands; simple and fast via your own bank.
Credit card - We accept Visa, Mastercard and American Express.
PayPal - Safe and convenient, with an extra layer of protection.
Bancontact - Especially for Belgian customers.
Klarna - Pay afterwards, so you receive your order first.More details on these payment methods can be found on our page.
Shipping and delivery
- How long will it take for my order to be delivered?
If you order before 14:00 on working days, we will ship it the same day. Within the Netherlands it will then be delivered the next day provided there are no DHL delays.Orders placed over the weekend are usually delivered on Tuesday.
- How can I track my order?
Once the order has been processed with us, you will receive a track & trace code by e-mail. Please note! This may end up in your spam folder.
Didn't receive a track & trace? If so, please feel free to contact us via e-mail. - What are the shipping costs for my order?
For orders above €49, we always ship for free and below that we charge €3.95 for orders within the Netherlands.
- What should I do if my order is delayed?
Unfortunately, occasionally a shipment may be delayed. If you have not heard from us after 3 working days, please send an e-mail to info@beautykorea.nl then we will help you as soon as possible.
Product information
- Are your products suitable for all skin types?
Yes, many of our products are suitable for all skin types, including sensitive skin. We offer a wide range of Korean skincare from brands such as d'alba, SKIN1004, By Wishtrend and more, known for their gentle and effective formulas.
Want to be sure which product suits your skin best? Then take a look at the product description or filter by your skin type in our webshop. In doubt? Feel free to contact our customer service, we are happy to help! 😊
- Are your products dermatologically tested?
Yes, our products are dermatologically tested.
- Are the products free of parabens, sulphates and other irritants?
Many of our products are free of parabens, sulphates and other irritants. We carefully select Korean skincare brands known for their skin-friendly and gentle formulas, such as d'alba, SKIN1004, By Wishtrend and iUNIK.
Want to be sure if a specific product is free of certain ingredients? Then take a look at the ingredient list in the product description or contact our customer service team. We are happy to help you find the perfect skincare for your skin! 😊
Returns and customer service
- Can I return or exchange my products?
Yes, you can return or exchange your products free of charge within 30 days of receipt, as long as they are unused and in original packaging sit.
- Send an e-mail to info@beautykorea.nl to register your return.
- Please include your order number and name you ordered with on box.
- Send products to:
BeautyKorea / Lexone B.V.
Company road 10
1424PX, De Kwakel
Netherlands
- What should I do if I have received a damaged or wrong product?
If you have a damaged or wrong product received, we will be happy to help you as soon as possible!
🔹 Send an e-mail to info@beautykorea.nl With:
✔️ Your order number
✔️ A photo of the product and packaging
✔️ A brief explanation of the problem🔹 We provide a quick solution, such as a new product or refund.
- How can I contact customer service if I have a question?
Send an e-mail to info@beautykorea.nl
Is your question not among them?
Is your question not among the FAQs? No worries! Feel free to contact us via our contact page. Our customer service team is ready to help you further and answer all your questions. We look forward to hearing from you!